Shipping

When will the goods be delivered to your home?

When will your order be delivered?
Your orders will be delivered to your home within 3 working days. Personalised articles might take a bit longer. 

How much will it cost to ship my order?
Shipping charges:

  Destination Country  

  Costs  

  Netherlands

  € 5.50

  Belgium

  € 8.95

  Germany

  € 8.95

  France

  € 8.95

  Rest of Europe

  € 9.95

  Outside Europe

  € 24.95

 

Not satisfied with your order? Then you can return your order to us free of charge. However, you have to follow the instructions enclosed with the order. If you have any other questions, you can always call us on 0900-1908 #1 #1 (45 ct p/c). You can also send an e-mail to fanshoponline@feyenoord.nl. 

Who will be delivering my package, and when exactly will they deliver it?

The shipping partner of Feyenoord is DHL Parcel. DHL Parcel delivers parcels on Tuesday to Saturday. You order can be delivered to your house within four different delivery windows. We usually try to deliver a parcel in the afternoon at least twice. Have you received a Track&Trace code for your order? You can use this to follow your order via Track&Trace.

DHL Parcel delivery windows

 

Morning

Afternoon-1

Afternoon-2

Evening

Monday

-

-

-

-

Tuesday

-

  11.00 - 15.00   

  14.00 - 18.00

  18.00 - 21.00   

Wednesday

-

  11.00 - 15.00

  14.00 - 18.00

  18.00 - 21.00

Thursday 

-

  11.00 - 15.00

  14.00 - 18.00

  18.00 - 21.00

Friday

-

  11.00 - 15.00

  14.00 - 18.00   

-

Saturday

  09.00 - 13.00   

  11.00 - 15.00

-

-

 

If nobody is at home to accept the package from our delivery service, and the package cannot be left with one of your neighbours, then we will try to deliver the package again on the following day. Did you get a missed delivery card from our delivery service? Then you can check the details on DHL Parcel Missed Delivery. Log in with you delivery code (you will find this on the card) and your postcode. Then tell us what you would like us to do with the package: deliver it to your house, leave it with a neighbour, or send it to a DHL Servicepoint where you will collect it.

Shipping in The Netherlands normally takes at least three business days.

If this does not answer your question, then try taking a look at our Frequently Asked Questions.

Got the answer you were looking for? Enjoy your shopping!